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Refund and Cancellation Policy

Last updated: 29 October 2026

Business decision needed: the periods and amounts below are sensible defaults. Change them to what you are willing to offer, then keep to them.

Free trial

The 7-day trial is free and needs no card. You are not charged unless you choose a paid plan.

Cancelling

To ask about a payment, write to [support@candletrade.in]. Plans are one-time payments and do not renew automatically, so there is nothing to cancel. You keep access until the end of the period you already paid for.

Refunds

First purchase: if you are not satisfied, ask for a full refund within [7] days of your first paid charge.
After that: payments for renewals and for periods already used are not refundable, except where required by law.
Mistakes and faults: if you were charged twice or by mistake, or the Service was unavailable for a long period, we will refund the affected amount.

How refunds are paid

Approved refunds go back to the original payment method within [5 to 7] working days. Your bank may take longer to show it.

How to ask

Email [support@candletrade.in] from your registered address with your account email and payment reference. Grievance Officer: [Name of Grievance Officer].